Position description - Creative Manager

Location - Delhi/NCR, INDIA

Job Description

We're seeking for an experienced Creative Manager who will be able to plan and coordinate the development of marketing and social media collateral.
The Creative Manager is responsible for planning our marketing strategy and coordinating between the different teams (merchandising, creative, apparel, digital marketing) to make sure it is aligned and executed across different media at the same time. These media can be SEO, digital marketing/ads, instagram, newsletters, in store activations, events, VM, seeding etc. The Creative Manager is also responsible for creating and keeping the yearly calendar with all major releases, apparel drops, festivals and holidays and making sure VegNonVeg consistently talks about all the brands it carries.
The Creative Manager is the hub who connects all the touchpoints and consolidates information between departments into a structured and consistent strategy and execution.

The candidate's responsibilities will include:

• Leading the artistic development of marketing and promotional pieces, including but not limited to print, online, mobile app, visual merchandising in the stores and outdoor events; collateral materials; internal training and external marketing material; and knowledge-based content for customers.
• Supervising our creative team and ensuring that timelines are being met.
• Coordinating with the digital marketing and creative teams to deliver the day to day digital marketing assets requirement.
• Working with the sales and digital team to develop strategies for advertising campaigns.
• Working with copywriters to develop strategies for day to day posts as well as social media campaigns and website content.
• Creating presentations, project plans, and delivery reports across the creative department.
• Creating a database of videos and photos and participate in sharing creative input from the inception of the moodboard to the editing of final photos.
• Conducting research to better understand brand objectives, target markets, and industry trends.
• Building our creative team and hiring, training, and managing design staff.
• Establishing budgets and timelines and delivering the finished projects within those parameters.
• Troubleshooting design, staff, or process problems as they arise.
• Ensuring that all aspects of the campaign align with the needs of the brand.
• Constantly looking for ways to improve design department processes.
• Ensuring smooth communication and processes across departments.
• Keeper of timelines.
• Tracking success rate of campaign across platforms/media

Requirements:

• Bachelor’s or Master's Degree in design, marketing, or management related field.
• At least 7 years of experience in this field with experience in managing projects.
• Proficiency with computers and project management softwares.
• High level of accountability and motivation.
• Strong Interpersonal, time and project management, presentation, leadership, and communication skills.
• Ability to delegate responsibilities.
• Receptiveness to feedback and adaptability.

Reports to : Creative Director

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Position description - Retail Merchandiser

Job Description

The Jr. Merchandiser will assist the Merchandising Manager in planning the launch schedule, stock flow, and monitor product performance - following up on best and worst selling styles as appropriate. She/He will be responsible to work in close coordination with the founders, the creative team, brand, and store operations team and where it comes to our proprietary product, even the production merchandiser and the design team.

Responsibilities and Tasks:

• Assist in forecasts and budget for upcoming seasons.
• Manage working relationships with all the brands.
• Monitor timely deliveries of product and wherever applicable, returns.
• Monitor and study sales and inventory levels at stores; allocate and replenish whenever required.
• Develop and maintain weekly reports.
• Provide analysis and reports of stock and sales to respective brands and internal team.
• Create comprehensive action plan for stock liquidation.
• W.r.t our own product, work alongside our design team & production to meet timelines of delivery.

Key Performance Indicators:

• Accuracy against the aligned budget/forecast.
• Sell thru and stock cover.
• Effectiveness of delivery schedule and marketing efforts.
• Willingness to be flexible, take on challenges and work above & beyond.
• Overall attitude, relationship with the team and willingnessto take initiative.

Requirements:

• Proficiency in MS-Excel is a must.
• 2-4 years of proven work experience in merchandising.
• Excellent verbal and written communication skills.
• Strong listening, presentation and decision-making skills.
• The ability to thrive in a fast paced, startup environment.

Reports to : Merchandising Manager

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Position description - Assistant Manager, Finance & Accounts

Location - Delhi,INDIA

Job Description

The Assistant Manager Finance will support the Finance Manager in managing the financial operations of the company. This role involves overseeing financial reporting, budgeting, analysis, and compliance. The Assistant Manager Finance will ensure accurate financial records, assist in strategic financial planning, and provide leadership to the finance team.

Key Responsibility:

• Oversee day-to-day accounting functions, including accounts payable, accounts receivable, and general ledger.
• Responsible for timely deposit of statutory dues such as TDS, ESI, PF etc.
• Verifying the Payments on a weekly basis for TDS, GST, RCM, Equivilisation Levy etc.
• Ensure compliance with internal financial and accounting policies and procedures.
• Assist with audits and ensure compliance with regulatory requirements.
• Prepare monthly, quarterly, and annual financial reports like TDS returns, data for Income Tax Returns, financial statements etc.
• Ensure timely and accurate financial reporting.
• Assist in the preparation of management reports and presentations.
• Supervise and provide guidance to finance team members.

Requirements:

• Bachelor’s degree in finance, Accounting, or related field (master’s degree or CA dropout preferred).
• Minimum of 8 years of experience in finance or accounting, with at least 2 years in a supervisory role.
• Strong understanding of financial principles and practices.
• Proficiency in tally software and Microsoft Office Suite.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• High level of integrity and attention to detail.

Reports to : Finance Manager

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Position description - Assistant Manager E-commerce

Location - Delhi,INDIA

Job Description

We are seeking an experienced Assistant Manager E-commerce with a strong understanding of ecommerce functions and operations. The ideal candidate will have 4 to 5 years of experience in the ecommerce domain and possess excellent skills in data analytics, product listing, website asset management, and backend operations. This role involves managing daily, weekly, bi-weekly, and monthly MIS reports, and overseeing day-to-day ecommerce tasks to ensure smooth and efficient operations.

Specific Responsibility will include:

• Oversee and manage daily ecommerce operations to ensure seamless functioning.
• Prepare and maintain ecommerce MIS reports on a daily, weekly, bi-weekly, and monthly basis.
• Analyse data and provide insights to improve operational efficiency and effectiveness.
• Manage product listings, ensuring accuracy and optimization.
• Handle website asset management, updating and maintaining website content.
• Work on website backend to ensure all functionalities are operating as expected.
• Utilize advanced Excel skills to manage and analyze data effectively.
• Generate reports and dashboards to support decision-making processes.
• Assist in various day-to-day ecommerce tasks as required.
• Collaborate with different teams to ensure cohesive ecommerce strategies and operations.

Requirements:

• Bachelor’s degree in business, Marketing, Information Technology, or a related field.
• 4 to 5 years of experience in ecommerce operations.
• Proficiency in Excel and experience in preparing detailed MIS reports.
• Strong knowledge of ecommerce platforms and backend management.
• Excellent organizational and multitasking skills.
• Attention to detail and accuracy in managing product listings and website assets.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Ability to work collaboratively in a team environment and communicate effectively with cross-functional teams.

Reports to : E-commerce Manager

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Position description - Executive IT & Admin

Location - Delhi,INDIA

Job Description

We are looking for a skilled IT Support and Admin Executive to manage and support our IT infrastructure and administrative tasks. The ideal candidate will be the first point of contact for IT-related issues and will handle various administrative responsibilities to ensure smooth office operations.

Specific Responsibility will include:

• IT Issue Resolution: Act as the first point of contact for all IT-related issues, including internet firewall, routers, switches, VLAN, Wi-Fi, and printer problems. Provide timely and efficient technical support to employees.
• Asset Management: Assign new machines to users and maintain records of all hardware and software assets. Keep track of and maintain the company’s IT assets.
• Remote Support: Provide remote IT support to stores as required.
• Procurement Coordination: Coordinate IT-related procurement with the Shahi team. Obtain direct rates from vendors for IT equipment and software. Raise Purchase Orders (PO) after obtaining necessary approvals.
• Software and Hardware Management: Ensure all hardware and paid software are up-to-date and functioning properly. Manage software licenses and ensure compliance with licensing agreements.

Administrative Support:

• Manage workflow by assigning tasks to team members daily, ensuring that deadlines are met and work is completed correctly.
• Implement and monitor programs as directed by management, and see the programs through to completion.
• Write and distribute email, correspondence memos, letters, and forms.
• Prepare and organize stamps and notary-related documents.
• Assist in the preparation of regularly scheduled reports.
• Order and manage office supplies.
• Book travel arrangements.
• Submit and reconcile expense reports.
• Provide general support to visitors.
• Manage the IT and Maintenance team for better performance.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Experience in asset management and procurement processes is a plus.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Proficiency in managing internet firewalls, Wi-Fi, and printer issues.
• Ability to manage and maintain IT assets effectively.
• Knowledge of procurement processes and vendor management.

Additional Requirements:

• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle multiple tasks simultaneously.
• Willingness to provide support outside regular working hours when necessary.

Reports to : Admin Incharge

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Position description - Customer Service Representative

Location - Delhi, INDIA

Job Description

Vegnonveg is seeking a dynamic and highly skilled Customer Experience Representative to join our customer service department. Your primary objective will be to deliver unparalleled customer satisfaction by proactively assisting and resolving any issues raised by our customers. As an ideal candidate, you should possess a proven track record of excellence in customer service, with a keen awareness of the latest industry trends and cutting-edge techniques. Exceptional communication and interpersonal skills are imperative to excel in this role.

Specific Responsibility will include:

• Skilled in problem-solving
• Empathetic and con relate to customer needs and problems
• Passionate about solving business and customer challenges while working cross- functionally
• Comfortable with working in shifts
• Innovative in written and verbal communication
• Solving refund queries basis your RCA and exceptional problem-solving skills
• Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each customer who is raising a query with us goes back with a smile on his face

Key Responsibility:

• Handle emails, social media escalations and chat queries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer through open and interactive communication
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• 2+ years of experience in a similar role
• Critical thinker and problem-solving skills
• Excellent written communication skills. Must be able to punctuate and capitalize properly.
• Post Graduate/ Graduate.
• Positive phone manner throughout the day.
• Strong computer and analytical skills.
• Great interpersonal and communication skills.

Reports to : Customer Experience Manager

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Position description - MIS/MDM Executive

Location - Delhi, INDIA

Job Description

At VNV, the MIS/MDM Executive will be responsible to collect, sanitise, store and analyse the data to provide buyers and merchandisers with timely, accurate, and relevant information to support strategic planning, operational decision-making, and performance monitoring. Overall, the role of MIS/MDM Executive is to create dashboards, track business performance, and automate key processes to improve efficiency and profitability.

Specific Responsibility will include:

• Master Data Management- create and maintain item master and similar foundational reports
• Purchase Order Creation
• Data Collection- responsible for collecting and organizing data from various sources and software
• Reporting and Analytics- formulate sales reports, performance report, inventory mix dashboard etc
• Decision Support- provide relevant information to buyers and merchandisers to help them make informed decisions
• Process Automation- Assist in automating key business processes, such as inventory management and sustain the same by incorporating the timely changes

Requirements:

• Retail background
• Up to 2-4 years of proven work experience in planning/MDM/MIS
• Proficiency in Advanced MS-Excel and PowerPoint
• Hands on experience in preparing detailed MIS reports & dashboards
• Strong analytical and technical skills * Attention to detail and effective communication
• Agile- to thrive in a fast-paced environment
• Willingness to self-learn, take initiatives, and work above and beyond

Reports to : Senior Manager

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