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Cashier

Gurgaon, Mumbai, Delhi, Bangalore, INDIA

As a Cashier, you will be responsible for processing customer transactions accurately and efficiently while providing excellent customer service.

Position description - Cashier

Location - Gurgaon, Mumbai, Delhi, Bangalore, INDIA

Job Description:

As a Cashier, you will be responsible for processing customer transactions accurately and efficiently while providing excellent customer service. You will handle cash, credit, and debit card transactions, maintain a tidy checkout area, and assist with other duties as needed to ensure a positive shopping experience for our customers.

Key Responsibility:

  • Greet customers as they approach the checkout counter in a friendly and courteous manner.
  • Scan and bag items accurately and efficiently.
  • Process cash, credit, and debit card transactions using point-of-sale (POS) system.
  • Calculate and tender change accurately.
  • Ensure pricing accuracy by scanning items and verifying prices.
  • Maintain a clean and organized checkout area.
  • Answer customer questions and resolve inquiries or concerns.
  • Assist with restocking shelves and maintaining store cleanliness.
  • Follow all company policies and procedures regarding cash handling and customer service.
  • Collaborate with team members to provide exceptional customer service and support.
  • Balance the cash register at the end of the shift with total sales at the store and prepare a cash reconciliation report, detailing cash sales and deposits.
  • Maintain accurate records of sales transactions, deposits, refunds, and returns.

Requirements:

  • Previous experience in a cashier or customer service role preferred.
  • Strong mathematical skills and attention to detail.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
  • Reliable and punctual with a positive attitude.

Reports to: Finance Manager

Store Manager, Retail

Bangalore, INDIA

We are looking for a Retail Store Manager to organize daily operations, drive sales and motivate our staff to provide excellent customer service.

Position description - Store Manager, Retail

Location - Bangalore, INDIA

Job Description:

We are looking for a Retail Store Manager to organize daily operations, drive sales and motivate our staff to provide excellent customer service. To be successful in this role you should have work experience working in or managing various roles in Retail stores. You will help increase profitability, boost customer engagement and turn our store into a great experiential center for the community.

Specific responsibilities will include:

  • Manage day-to-day operations of the store.
  • Hire and onboard new staff.
  • Train employees on products, processes and customer service.
  • Work with the BOH & operations team for stock movements and online order fulfillment to meet benchmarked TATs.
  • Maintain updated records of daily, weekly and monthly revenues and expenses.
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service measured by CSS scores.
  • Ensure cleanliness & hygiene of the store is maintained.
  • Collaborate closely with the merchandising, ensuring optimum stock and display levels are maintained as per store display capacities and sales targets.
  • Listening to customer complaints and queries and addressing their concerns in an efficient yet friendly manner, and reporting to the sr management without delays
  • Establishes effective and positive communication amongst all team members.
  • Maintain proper coverage and employees’ schedules ensuring that the store maintains customer service standards and employees adhere to org policies.
  • Ensures all cash handling and auditing procedures are upheld while maintaining 0 shrinkage.
  • Manage the Store P&L effectively to achieve profitability goals set by the organization.
  • Monitor sales performance and analyze trends to identify opportunities for improvement.
  • Set targets for the store team and help them work towards the targets daily.
  • Planning and executing all sales promotions effectively and efficiently.
  • Guides fellow employees to follow all SOPs and sets an example for the team.
  • Promotes and practices a safe work environment, reports potential safety hazards, operational inconsistencies and employee incidents to the HR/Sr Mgt. Documents employee incidents, accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.
  • Oversee facilities maintenance of fixtures and equipment.

Requirements:

  • Graduate
  • 2-4 years of experience in Retail as a Senior Executive or Manager.
  • Ms Excel, Word & Powerpoint knowledge mandatory.
  • Must have excellent verbal and written communication skills.

Retail Executive

Bangalore, INDIA

Obsessed with kicks? If you live, breathe and eat sneakers and find satisfaction in helping others settle on a pair then this job is for you.

Position description - Retail Executive

Location - Bangalore, INDIA

Job Description:

Obsessed with kicks? If you live, breathe and eat sneakers and find satisfaction in helping others settle on a pair then this job is for you. It’s easy for you to start up conversations, adapt to different types of situations, and resolve issues with a smile. Your performance will be measured by your ability to achieve personal and productivity goals.

Specific responsibilities will include:

  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service.
  • Greets and receives customers in a welcoming manner.
  • Responds to customers questions.
  • Directs customers by escorting them to racks and counters.
  • Provides outstanding customer service.
  • Documents sales by creating or updating customer profile records.
  • Manages financial transactions.
  • Processes payments by totalling purchases, processing cash, and store or other credit and debit cards.
  • Alerts management of potential security issues.
  • Assists with inventory, including receiving and stocking merchandise.
  • Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Requirements:

  • Proficient in English Both (Verbal and Writing)
  • Working actively on inventory reports
  • Experience: 1+ years preferably in Retail/FMCG/F&B.
  • Proven work experience as an HR Manager.
  • Good Knowledge of MS Excel
  • Demonstrable leadership abilities and teamwork.

Working Hours:

  • 6 days a week - 8.5 Hour shifts
  • Choose from a morning or afternoon shift

Skills and Qualifications:

  • Listening
  • Excellent customer service
  • Meeting sales goals
  • Selling to customer needs
  • Product knowledge
  • People skills
  • Energy level
  • Dependability
  • General math skills
  • Verbal communication
  • Domain knowledge
  • Self-starter
  • Problem solving

Education and Experience Requirements:

  • B.Com or other graduate degree
  • Minimum 2-3 year of Retail experience

Reports to: Store Manager

Regional Manager, South & West

Mumbai, INDIA

We are looking for a talented, dynamic individual to oversee the management of our entire retail operations for the South & West region. The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets.

Position description - Regional Manager, South & West

Location - Mumbai, INDIA

Job Description:

We are looking for a talented, dynamic individual to oversee the management of our entire retail operations for the South & West region. The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets.

We are looking for someone who also subscribes to our philosophy of running the stores and ensuring that that culture is spread throughout the team. At each of our stores, the product should be consistently highlighted, the service should be friendly, quick, and efficient; yet staff should also have the skills and knowledge to explain our latest offerings and guide customers towards selecting the right products.

Specific responsibilities will include:

Financial and Business Management

  • Overall management and oversight of all financial and growth targets. Develop and oversee budgets and financial performance of each store and drive initiatives to lead growth while maintaining control of expenses.
  • Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams and business processes.
  • Lead weekly, monthly, quarterly and annual reviews, and presentations to the founding team.
  • Oversee and build sales, budgets, projections, costs and overhead. Develop and oversee execution of strategies for high/low performing locations, new product and location launches and lead new business development idea generation.
  • Develop systems and processes to collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.

Operational Oversight

  • Understand the details of the retail store operations, including all operating standards, sneakers, apparels, Quickly recognise when a standard is not being met, and develop systems and processes for store managers to lead improvement at scale.
  • Spend time in stores with the teams and customers to understand and identify the business' critical issues in order to ensure the alignment of strategies; maintain the identity of VegNonVeg in all the regions and related initiatives.
  • Create and oversee systems to ensure quick and efficient service.
  • Lead cross departmental meetings with Merchandising, Supply & Production, Marketing and Project leadership to ensure smooth functioning and clear communication across departments.
  • Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements.

People and Culture

  • Oversee a culture of experimentation, innovation and learning amongst the team members in the stores, and products. Develop a collaborative, team-oriented culture across front of house and back of house departments across all locations.
  • Hire, develop and mentor area managers (in the future) Create and develop a coaching culture with customer service, sales and product training programmes.
  • Keep a pulse on overall staff progression and shortcomings and come up with creative ideas to plot career advancement.

Requirements:

  • 5+ years of progressive retail leadership or equivalent experience with direct ownership of a P&L, leading operations, change and people development involving a front-line team in a pan India role.
  • Experience managing mid-level employees with a proven track record of developing high performing teams.
  • A deep appreciation for creating exceptional customer experiences and an appreciation for sneakers.
  • Ability to adapt and bring structure to unstructured environments.
  • Ability to communicate in an environment where English is the second language.
  • Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
  • Must be willing to travel frequently.

Reports to: CEO

Sr Graphic Designer

Delhi/NCR, INDIA

We’re looking for a senior graphic designer/illustrator to join our in-house apparel design team. The ideal candidate is eager to be part of building our brand language and creating visuals that are both smart and cutting edge. We are looking for someone who has a demonstrated ability to think interdisciplinary and can work across print, digital and space from start to finish.

Position description - Sr Graphic Designer

Location - Delhi/NCR, INDIA

Job Description:

We’re looking for a senior graphic designer/illustrator to join our in-house apparel design team. The ideal candidate is eager to be part of building our brand language and creating visuals that are both smart and cutting edge. We are looking for someone who has a demonstrated ability to think interdisciplinary and can work across print, digital and space from start to finish. This person is self motivated, curious and has an ability to lead projects from start to finish. If you’re a team player, love experimenting with different styles, have a beat on pop culture and an eye for coolhunting we want you on board.

The candidate's responsibilities will include:

  • Designing original and comprehensive communication and campaigns.
  • Support Apparel design team with branding and graphic design.
  • Developing packaging for products across the portfolio, including gifts, equipment, and allied VNV services.
  • Creating print collateral across brand needs, including product-related, training, internal communications.
  • Art direction and styling.
  • Assisting the marketing and operations teams in all aspects of execution of events and projects.
  • Ensuring quality and consistency checks for all design material put out.
  • Keeping abreast of team timelines consistently and updating project deliverable timelines if any delays occur.

Requirements:

  • 4+ years of experience.
  • Must be proficient in adobe illustrator, indesign, photoshop.
  • Must be a concept driven thinker / designer. Should be able to show concept and then application in design.
  • Must have a strong hold on print and digital layouts / typography and compositions for communication across these mediums.
  • Should be able to illustrate in illustrator and be able to produce clean vector files.
  • Must know how to prepare artworks for print and digital publishing ( dielines / crop marks / scaling images for web etc.)
  • Must have some experience in digital campaigns / collaterals as well as packaging design.
  • Working knowledge of premier pro / after effects / xd and dimension is a plus.
  • Must have strong time management skills and organizational skills and be able to work on quick turnaround timelines.
  • Must be a team player and have a solution oriented mindset.

Reports to: Creative Director

Head of Stores

Bangalore/Mumbai/Delhi, INDIA

We are looking for a talented, dynamic individual to oversee the management of our entire retail operations. The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets.

Position description - Head of Stores

Location - Bangalore/Mumbai/Delhi, INDIA

Job Description:

We are looking for a talented, dynamic individual to oversee the management of our entire retail operations. The person will be responsible for overall success of all retail outlets, which includes meeting the financial, marketing, growth, customer service and employee engagement targets

We are looking for someone who also subscribes to our philosophy of running the stores and ensuring that that culture is spread throughout the team. At each of our stores, the product should be consistently highlighted, the service should be friendly, quick, and efficient; yet staff should also have the skills and knowledge to explain our latest offerings and guide customers towards selecting the right products.

Specific responsibilities will include:

Financial and Business Management

  • Overall management and oversight of all financial and growth targets. Develop and oversee budgets and financial performance of each store and drive initiatives to lead growth while maintaining control of expenses.
  • Maintain quality standards in all areas of operational activity and drive sales and profitability through the performance and development of store management teams and business processes.
  • Lead weekly, monthly, quarterly and annual reviews, and presentations to the founding team.
  • Oversee and build sales, budgets, projections, costs and overhead. Develop and oversee execution of strategies for high/low performing locations, new product and location launches and lead new business development idea generation.
  • Develop systems and processes to collect and analyze quantitative and qualitative retail data to develop initiatives to monitor and improve performance, engagement and customer experience.

Operational Oversight

  • Understand the details of the retail store operations, including all operating standards, sneakers, apparels, Quickly recognise when a standard is not being met, and develop systems and processes for store managers to lead improvement at scale.
  • Spend time in stores with the teams and customers to understand and identify the business' critical issues in order to ensure the alignment of strategies; maintain the identity of VegNonVeg in all the regions and related initiatives.
  • Create and oversee systems to ensure quick and efficient service.
  • Lead cross departmental meetings with Merchandising, Supply & Production, Marketing and Project leadership to ensure smooth functioning and clear communication across departments.
  • Ensure that the retail operation complies to all policies and procedures relating to Security, Health and Safety; influence any changes necessary to meet statutory requirements.

People and Culture

  • Oversee a culture of experimentation, innovation and learning amongst the team members in the stores, and products. Develop a collaborative, team-oriented culture across front of house and back of house departments across all locations.
  • Hire, develop and mentor area managers (in the future) Create and develop a coaching culture with customer service, sales and product training programmes.
  • Keep a pulse on overall staff progression and shortcomings and come up with creative ideas to plot career advancement.

Requirements:

  • 6+ years of progressive retail leadership or equivalent experience with direct ownership of a P&L, leading operations, change and people development involving a front-line team in a pan India role.
  • Experience managing mid-level employees with a proven track record of developing high performing teams.
  • A deep appreciation for creating exceptional customer experiences and an appreciation for sneakers.
  • Ability to adapt and bring structure to unstructured environments.
  • Ability to communicate in an environment where English is the second language.
  • Self-motivated, focused, driven individual who thrives in an entrepreneurial environment.
  • Must be willing to travel frequently.

Reports to: CEO

Finance Controller

Delhi/NCR, INDIA

We are looking for a Finance Controller. The candidate should be self-directed and experienced Controller to oversee all financial and accounting activities associated with our departments in the organization. He/She is expected to be cross-functionally collaborative and partnering with the business to solve problems.

Position description - Finance Controller

Location - Delhi/NCR, INDIA

Job Description

We are looking for a Finance Controller. The candidate should be self-directed and experienced Controller to oversee all financial and accounting activities associated with our departments in the organization. He/She is expected to be cross-functionally collaborative and partnering with the business to solve problems.

Specific responsibilities will include:

  • Develop a business view to the controllership function within the firm.
  • Manage, deliver, and govern business controller related reporting and analytics requirements.
  • Develop and implement financial policies, procedures, and controls to ensure the accuracy and integrity of financial information.
  • Drive process improvements and efficiency initiatives across the finance function.
  • Analyze financial data and provide strategic recommendations to senior management.
  • Work closely with the operations team to define standards and accounting treatments to help balance control and performance reporting requirements.
  • Collaborate closely with the accounting teams in helping drive greater control of entries that impact business performance outcomes.
  • Ensure compliance with IFRS, India GAAP, and other relevant accounting standards.
  • Support the Audit programs i.e. Statutory and Internal Audit on monthly basis.
  • Ensuring reconciliation and review of material received and PO quantity and resolve issues working with Vendors, Warehouse or stores.
  • Ensuring sales and payment reconciliations on a monthly basis.
  • Costing per SKU management and reporting any divergence on a monthly basis.
  • Budget Controlling, Actuals versus projected.
  • Finalizing legal contracts with all Vendors along with the legal team.
  • Impact Analysis of Logistics and taking necessary actions to ensure cost optimization.
  • Regular visits to Stores and WHs and ensuring zero Non-compliance on legal & commercial compliances and safety.
  • Liquidation of slow and Non-moving stock by regular bidding and other effective measures.
  • Performance review of all Stores and Ecom businesses on a quarterly basis.
  • Monthly structured MIS and reporting to Co- Founders for corrective actions.

Requirements:

  • Qualified Chartered Accountant with 8-10+ years of work exp.
  • Currently working as the FC (pref).
  • Strong experience in controllership and setting up processes. Should have strong experience in implementation of strategic changes as well as knowledge of core accounting guidelines, IFRS etc.
  • Prior experience of working and scaling up a start-up.
  • Good eye for detail and with a strong focus on controls and compliance to policies and procedures.
  • Demonstrated experience of influencing decisions at senior leadership level. Strong stakeholder engagement skills and ability to work with cross cultural teams.

Reports to: Co-founder

Social Media Planner

Delhi, INDIA

We're looking for a highly motivated, creative individual with experience and a passion for connecting with current and future customers. Our ideal candidate is buzzing with ideas, keen to collaborate and create.

Position description - Social Media Planner

Location - Delhi/NCR, INDIA

Job Description

We're looking for a highly motivated, creative individual with experience and a passion for connecting with current and future customers. Our ideal candidate is buzzing with ideas, keen to collaborate and create. The Content and Social Media Specialist will report to the Creative Manager and work closely with the creative and marketing team to develop innovative and engaging content.

Responsibilities:

  • Create, curate, and manage all published content (images, video, written and audio).
  • Put together a weekly content calendar based on the creative plan for all social media channels
  • Oversee design for social media collateral.
  • Design, create and manage promotions and social ad campaigns including content for newsletters, integrating with the organization’s overall marketing campaign plan.
  • Develop and expand community and/or influencer outreach efforts.
  • Manage day-to-day tasks and operations for all copywriting requirements.
  • Monitor, listen and respond to our consumers while building an engaging online community.
  • Analyze key metrics and tweak strategy as needed.
  • Compile reports for management showing results (ROI).

Requirements:

  • At least 2 years’ work experience as a Social media manager.
  • Hands-on experience in content management.
  • Excellent copywriting skills.
  • Ability to deliver creative content (text, image and video).
  • Knowledge of SEO, keyword research and Google Analytics.
  • Familiarity with web design.
  • Excellent communication skills.
  • Analytical and multitasking skills.

Reports to : Creative Manager

Customer Service Representative

Delhi/Mumbai/Bangalore, INDIA

We're seeking a dynamic and highly skilled Customer Experience Representative to join our customer service department. Your primary objective will be to deliver unparalleled customer satisfaction by proactively assisting and resolving any issues raised by our customers.

Position description - Customer Service Representative

Location - Delhi/Mumbai/Bangalore, INDIA

Job Description

We're seeking a dynamic and highly skilled Customer Experience Representative to join our customer service department. Your primary objective will be to deliver unparalleled customer satisfaction by proactively assisting and resolving any issues raised by our customers. As an ideal candidate, you should possess a proven track record of excellence in customer service, with a keen awareness of the latest industry trends and cutting-edge techniques. Exceptional communication and interpersonal skills are imperative to excel in this role.

What you need to bring to the 'fable’:

  • Skilled in problem-solving.
  • Empathetic and can relate to customer needs and problems.
  • Passionate about solving business and customer challenges while working cross- functionally.
  • Comfortable with working in shifts.
  • Innovative in written and verbal communication.
  • Solving refund queries basis your RCA and exceptional problem-solving skills.
  • Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each customer who is raising a query with us goes back with a smile on his face.

Who we are looking for:

  • Handle emails, social media escalations and chat queries.
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.

Requirements:

  • 2+ years of experience in a similar role.
  • Critical thinker and problem-solving skills.
  • Excellent written communication skills. Must be able to punctuate and capitalize properly.
  • Post Graduate/ Graduate.
  • Positive phone manner throughout the day.
  • Strong computer and analytical skills.
  • Great interpersonal and communication skills.

Reports to : Customer Experience Manager

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