Position description - Finance Controller

Location - Delhi/NCR, INDIA

Job Description

We are looking for a Finance Controller. The candidate should be self-directed and experienced Controller to oversee all financial and accounting activities associated with our departments in the organization. He/She is expected to be cross-functionally collaborative and partnering with the business to solve problems.

Specific responsibilities will include:

• Develop a business view to the controllership function within the firm.
• Manage, deliver, and govern business controller related reporting and analytics requirements.
• Develop and implement financial policies, procedures, and controls to ensure the accuracy and integrity of financial information.
• Drive process improvements and efficiency initiatives across the finance function.
• Analyze financial data and provide strategic recommendations to senior management.
• Work closely with the operations team to define standards and accounting treatments to help balance control and performance reporting requirements.
• Collaborate closely with the accounting teams in helping drive greater control of entries that impact business performance outcomes.
• Ensure compliance with IFRS, India GAAP, and other relevant accounting standards.
• Support the Audit programs i.e. Statutory and Internal Audit on monthly basis.
• Ensuring reconciliation and review of material received and PO quantity and resolve issues working with Vendors, Warehouse or stores.
• Ensuring sales and payment reconciliations on a monthly basis.
• Costing per SKU management and reporting any divergence on a monthly basis.
• Budget Controlling, Actuals versus projected.
• Finalizing legal contracts with all Vendors along with the legal team.
• Impact Analysis of Logistics and taking necessary actions to ensure cost optimization.
• Regular visits to Stores and WHs and ensuring zero Non-compliance on legal & commercial compliances and safety.
• Liquidation of slow and Non-moving stock by regular bidding and other effective measures.
• Performance review of all Stores and Ecom businesses on a quarterly basis.
• Monthly structured MIS and reporting to Co- Founders for corrective actions.

Requirements:

• Qualified Chartered Accountant with 8-10+ years of work exp.
• Currently working as the FC (pref).
• Strong experience in controllership and setting up processes. Should have strong experience in implementation of strategic changes as well as knowledge of core accounting guidelines, IFRS etc.
• Prior experience of working and scaling up a start-up.
• Good eye for detail and with a strong focus on controls and compliance to policies and procedures.
• Demonstrated experience of influencing decisions at senior leadership level. Strong stakeholder engagement skills and ability to work with cross cultural teams.

Reports to: Co-founder

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Position description - Social Media Planner

Location - Delhi/NCR, INDIA

Job Description

We're looking for a highly motivated, creative individual with experience and a passion for connecting with current and future customers. Our ideal candidate is buzzing with ideas, keen to collaborate and create. The Content and Social Media Specialist will report to the Creative Manager and work closely with the creative and marketing team to develop innovative and engaging content.

Responsibilities:

• Create, curate, and manage all published content (images, video, written and audio).
• Put together a weekly content calendar based on the creative plan for all social media channels
• Oversee design for social media collateral.
• Design, create and manage promotions and social ad campaigns including content for newsletters, integrating with the organization’s overall marketing campaign plan.
• Develop and expand community and/or influencer outreach efforts.
• Manage day-to-day tasks and operations for all copywriting requirements.
• Monitor, listen and respond to our consumers while building an engaging online community.
• Analyze key metrics and tweak strategy as needed.
• Compile reports for management showing results (ROI).

Requirements:

• At least 2 years’ work experience as a Social media manager.
• Hands-on experience in content management.
• Excellent copywriting skills.
• Ability to deliver creative content (text, image and video).
• Knowledge of SEO, keyword research and Google Analytics.
• Familiarity with web design.
• Excellent communication skills.
• Analytical and multitasking skills.

Reports to : Creative Manager

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Position description - Customer Service Representative

Location - Delhi/Mumbai/Bangalore, INDIA

Job Description

We're seeking a dynamic and highly skilled Customer Experience Representative to join our customer service department. Your primary objective will be to deliver unparalleled customer satisfaction by proactively assisting and resolving any issues raised by our customers. As an ideal candidate, you should possess a proven track record of excellence in customer service, with a keen awareness of the latest industry trends and cutting-edge techniques. Exceptional communication and interpersonal skills are imperative to excel in this role.

What you need to bring to the 'fable’:

• Skilled in problem-solving.
• Empathetic and can relate to customer needs and problems.
• Passionate about solving business and customer challenges while working cross- functionally.
• Comfortable with working in shifts.
• Innovative in written and verbal communication.
• Solving refund queries basis your RCA and exceptional problem-solving skills.
• Hustle with one of the most hard-working teams - being in the service industry, each day is a busy day for us and we strive in order to make sure that each customer who is raising a query with us goes back with a smile on his face.

Who we are looking for:

• Handle emails, social media escalations and chat queries.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer through open and interactive communication.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Requirements:

• 2+ years of experience in a similar role.
• Critical thinker and problem-solving skills.
• Excellent written communication skills. Must be able to punctuate and capitalize properly.
• Post Graduate/ Graduate.
• Positive phone manner throughout the day.
• Strong computer and analytical skills.
• Great interpersonal and communication skills.

Reports to : Customer Experience Manager

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Position description - Copywriter

Location - Delhi/NCR, INDIA

Job Description

We're seeking a Copywriter for working with the Creative Manager and other internal stakeholders to create written content for VNV’s various touch-points for internal and external communication. The ability to articulate the company’s offerings and vision in alignment with the brand’s language in a creative, relevant, and engaging manner is crucial as is the drive to take ownership of tasks and see them through completion.

Responsibilities:

• Create a distinct voice for the brand and its various offerings, consistent across platforms.
• Manage day-to-day tasks and operations for all copywriting requirements - including newsletters, blogs, ads, social media content etc.
• Create descriptions and write-ups for new products and services for website listing and landing pages.
• Set up and update a single source of truth for all information about the company, brand and its Offerings.
• Develop and maintain a calendar and repository of blog posts, social media posts and digital ads.
• Work with the Digital Marketing team to develop an ad-content strategy.
• Create e-mailer content for customer journeys, news announcements and other communication.
• Create content for all print collaterals such as event invites, gift notes, product packaging, etc.
• Work with HR to set up regular internal staff communication.
• Write scripts for the brand’s video assets.

Skills and Qualifications:

• Possess at least 5 years full-time work experience in content writing.
• Must have experience managing a team of writers.
• Have excellent communication skills, both verbal and written.
• Must have an eye for detail and nuance.
• Have excellent command over English.
• Be able to articulate within the framework of brand voice.
• Strong time management and team working skills.

Reports to : Copywriter Manager

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Position description - Creative Manager

Location - Delhi/NCR, INDIA

Job Description

We're seeking for an experienced Creative Manager who will be able to plan and coordinate the development of marketing and social media collateral.
The Creative Manager is responsible for planning our marketing strategy and coordinating between the different teams (merchandising, creative, apparel, digital marketing) to make sure it is aligned and executed across different media at the same time. These media can be SEO, digital marketing/ads, instagram, newsletters, in store activations, events, VM, seeding etc. The Creative Manager is also responsible for creating and keeping the yearly calendar with all major releases, apparel drops, festivals and holidays and making sure VegNonVeg consistently talks about all the brands it carries.
The Creative Manager is the hub who connects all the touchpoints and consolidates information between departments into a structured and consistent strategy and execution.

The candidate's responsibilities will include:

• Leading the artistic development of marketing and promotional pieces, including but not limited to print, online, mobile app, visual merchandising in the stores and outdoor events; collateral materials; internal training and external marketing material; and knowledge-based content for customers.
• Supervising our creative team and ensuring that timelines are being met.
• Coordinating with the digital marketing and creative teams to deliver the day to day digital marketing assets requirement.
• Working with the sales and digital team to develop strategies for advertising campaigns.
• Working with copywriters to develop strategies for day to day posts as well as social media campaigns and website content.
• Creating presentations, project plans, and delivery reports across the creative department.
• Creating a database of videos and photos and participate in sharing creative input from the inception of the moodboard to the editing of final photos.
• Conducting research to better understand brand objectives, target markets, and industry trends.
• Building our creative team and hiring, training, and managing design staff.
• Establishing budgets and timelines and delivering the finished projects within those parameters.
• Troubleshooting design, staff, or process problems as they arise.
• Ensuring that all aspects of the campaign align with the needs of the brand.
• Constantly looking for ways to improve design department processes.
• Ensuring smooth communication and processes across departments.
• Keeper of timelines.
• Tracking success rate of campaign across platforms/media

Requirements:

• Bachelor’s or Master's Degree in design, marketing, or management related field.
• At least 7 years of experience in this field with experience in managing projects.
• Proficiency with computers and project management softwares.
• High level of accountability and motivation.
• Strong Interpersonal, time and project management, presentation, leadership, and communication skills.
• Ability to delegate responsibilities.
• Receptiveness to feedback and adaptability.

Reports to : Creative Director

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Position description - Retail Merchandiser

Job Description

The Jr. Merchandiser will assist the Merchandising Manager in planning the launch schedule, stock flow, and monitor product performance - following up on best and worst selling styles as appropriate. She/He will be responsible to work in close coordination with the founders, the creative team, brand, and store operations team and where it comes to our proprietary product, even the production merchandiser and the design team.

Responsibilities and Tasks:

• Assist in forecasts and budget for upcoming seasons.
• Manage working relationships with all the brands.
• Monitor timely deliveries of product and wherever applicable, returns.
• Monitor and study sales and inventory levels at stores; allocate and replenish whenever required.
• Develop and maintain weekly reports.
• Provide analysis and reports of stock and sales to respective brands and internal team.
• Create comprehensive action plan for stock liquidation.
• W.r.t our own product, work alongside our design team & production to meet timelines of delivery.

Key Performance Indicators:

• Accuracy against the aligned budget/forecast.
• Sell thru and stock cover.
• Effectiveness of delivery schedule and marketing efforts.
• Willingness to be flexible, take on challenges and work above & beyond.
• Overall attitude, relationship with the team and willingnessto take initiative.

Requirements:

• Proficiency in MS-Excel is a must.
• 2-4 years of proven work experience in merchandising.
• Excellent verbal and written communication skills.
• Strong listening, presentation and decision-making skills.
• The ability to thrive in a fast paced, startup environment.

Reports to : Merchandising Manager

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Position description - Assistant Manager, Finance & Accounts

Location - Delhi,INDIA

Job Description

The Assistant Manager Finance will support the Finance Manager in managing the financial operations of the company. This role involves overseeing financial reporting, budgeting, analysis, and compliance. The Assistant Manager Finance will ensure accurate financial records, assist in strategic financial planning, and provide leadership to the finance team.

Key Responsibility:

• Oversee day-to-day accounting functions, including accounts payable, accounts receivable, and general ledger.
• Responsible for timely deposit of statutory dues such as TDS, ESI, PF etc.
• Verifying the Payments on a weekly basis for TDS, GST, RCM, Equivilisation Levy etc.
• Ensure compliance with internal financial and accounting policies and procedures.
• Assist with audits and ensure compliance with regulatory requirements.
• Prepare monthly, quarterly, and annual financial reports like TDS returns, data for Income Tax Returns, financial statements etc.
• Ensure timely and accurate financial reporting.
• Assist in the preparation of management reports and presentations.
• Supervise and provide guidance to finance team members.

Requirements:

• Bachelor’s degree in finance, Accounting, or related field (master’s degree or CA dropout preferred).
• Minimum of 8 years of experience in finance or accounting, with at least 2 years in a supervisory role.
• Strong understanding of financial principles and practices.
• Proficiency in tally software and Microsoft Office Suite.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving skills.
• Ability to manage multiple tasks and meet deadlines.
• High level of integrity and attention to detail.

Reports to : Finance Manager

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